We offer a 5-day return and exchange policy. If you wish to return or exchange your watch, please ensure it is in its original, unused condition with all protective films and premium packaging intact. Please contact our support team within 5 days of delivery to initiate the process.

Every Ashnaa timepiece comes with a 6-month internal movement warranty. This covers any mechanical or technical issues with the watch's movement. Please keep your warranty card or digital invoice safe to claim this service.

If you wish to return or exchange a product due to a change of mind or personal preference, the return shipping charges are to be paid by the customer. However, if the product is found to be defective or the wrong item was sent, Ashnaa will bear all delivery costs.

Once we receive and inspect your returned item, your refund will be processed within 7 working days. We can issue the refund via Bank Transfer, EasyPaisa, or JazzCash, or provide you with Store Credit for your next purchase.

While many of our watches are designed to withstand daily splashes (such as rain or hand washing), they are not intended for swimming or diving unless specified in the product description. We recommend keeping your timepiece away from heavy water exposure to maintain its longevity.